Puro Cosa acknowledges return of products only limited to direct sale between vendor and consumer. This only entails sale online, and not through retail outlets.
Any product that has been hampered or damaged while transportation MUST be notified by email within 3 days of the product being delivered and returned to our warehouse within a strict time period of one-week, else Puro Cosa will not be liable to accept the merchandise. In such cases, the customer will have to write into firstname.lastname@example.org and a prompt response is guaranteed from our end. We will investigate the damage from our end and repair the merchandise in entirety.
All couriers of this nature will be borne by the customer themselves. Puro Cosa will only bear the expenses of the transaction after the repair of the merchandise.
In cases wherein due to the usage of the merchandise, some part of the product is damaged, such as hardware – locks, studs, screws, buckles, straps, will only be repaired within a period of two weeks from the time of receipt of the merchandise after dispatch from our warehouse.
Please note, damaged products specific to repair will have to be couriered back to our warehouse wherein all costs will be borne by the customer themselves. Puro Cosa will only bear the expenses of the transaction after the repair of the merchandise.
CANCELLATION / EXCHANGE
After having placed their order, customers may cancel their order only if the order has not been dispatched yet. We do not accept any cancellation on orders after the product has been dispatched from our warehouse.
In case of cancellation, there is no credit refund given on the purchase amount, but you may exchange it for another product(s) of same or higher value by paying the remainder. You may also opt for store credit to be added to your account against the returned order, which you can use to shop online, within the duration of validity of the store credit.
In case of Exchange or Returns, the same should be notified to us within 48 Hours. The parcel with all belonging(s) must be sealed in our brand packaging and shipped by the customer in the span of 24-48 hours to our HQ address at Puro Cosa, Plot No. 332, Block F, Lado Sarai. New Delhi - 110030. Once the same has been received and duly checked. Post that the Store credit / Exchange for the order is processed.
No Returns / Exchanges will be accepted after 7 working days.